Refund and Returns Policy

This policy applies to purchases made through our website. Please read it carefully before completing your order.

Due to the nature of digital products, many of our items are made available for download immediately after purchase. Once access to a digital product has been provided, refunds are generally not applicable. By completing your purchase, you acknowledge and agree to this.

Where a product is not delivered correctly, is inaccessible, or is materially defective, you must notify us within 30 days of the purchase date. We will investigate the issue and, where appropriate, provide a replacement file or corrected access. Refunds will only be considered if the issue cannot be resolved.

Digital products are considered “used” once downloaded or accessed and are therefore exempt from returns under the Consumer Contracts Regulations, unless faulty or not as described.

We do not offer refunds on sale or discounted items, promotional bundles, or gift cards. Requests made after 30 days from the purchase date will not be eligible for consideration.

If a refund is approved, it will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.

No physical returns are required or accepted, as all products are supplied digitally.

If you believe there has been an error with your order, or you require support accessing your purchase, please contact us using the details below with proof of purchase.

For any questions relating to refunds or digital access issues, please contact us at me@wd82co.uk