Support with a negative online review — assessing your options, drafting a professional response, and advising on whether a platform challenge is worth pursuing.
£100.00
A negative review on Google, Hitched, or any other platform can damage a DJ business disproportionately if handled badly — or become an opportunity to demonstrate professionalism if handled well. Knowing which response is appropriate, what a platform’s review policy actually allows you to do, and how to write a reply that doesn’t make things worse requires more thought than most people give it in the moment.
In two hours we’ll assess the review, advise on the appropriate response strategy, draft a professional public reply that addresses the concern without admission or escalation, and advise on whether the review meets a platform’s criteria for removal challenge. We’ll document everything in case the matter develops further.
Provide the text of the review, the platform it’s on, your account of the event or situation, and any communications you’ve already had with the reviewer.